- How often are my customers updated?
The choice is yours! You can set UpdatePromise.comSM to update your customers every 24, 48 or 72 hours. In addition, your customers will receive an initial greeting message. Upon completion your customers will be sent a thank you message. From the time of delivery, customers will experience 4 additional “informative” updates; via 1, 3, 6 and 12 month intervals. - When do I personally call my customers?
Anytime you want! However, greatest successes have been achieved when only communicating what your customer needs to hear, and want to hear. In example: a customer needs to hear costs, promise dates, verbal authorizations, and delays. Picking up the phone is always recommended in these situations. Whereas a want to hear may be that their project is on time, things are good, all is well and that you are taking care of business as promised. UpdatePromise.comSM covers these situations. - Who in my shop will use UpdatePromise.comSM?
Anyone can. However, shared between your receptionist and your estimators, will provide the best results. UpdatePromise.comSM is a web based service; you can create, edit and track promises anywhere, anytime. - What will I do differently in my shop, than I normally do?
You will do nothing different at first. Soon, you will learn you can do less and less. Upon sign up it is recommended to utilize UpdatePromise.comSM into your daily routine as soon as possible. Continue calling your customers as usual with daily, bi-weekly or weekly updates. Positive feedback from your customers begins immediately. Soon, it will be apparent that implementing UpdatePromise.comSM takes the place of interim customer updating. UpdatePromise.comSM will become your company's communication method of choice. - Do my customers pay for the status updates?
Customers have an option of receiving updates via email or text messaging. Email is free. UpdatePromise.comSM does not charge your customer for receiving a text message. Depending on the customers cellular service plan; a standard text message rate may apply in order to receive a text message sent to a cell phone. - Is my customer privacy protected?
Yes! Privacy is guaranteed! UpdatePromise.comSM is a secured site. Email addresses and cellular numbers are not passed on to 3rd parties. UpdatePromise.comSM does not sell, advertise to or share any user or user customer's information. Please see Privacy Policy. - I am signing up today. What about my customers in process?
No problem. You can begin updating all in process customers and new customers, immediately. - Can I create my own messages?
Yes. You have full control over the format of each message, up to 160 characters. Please contact us at support@updatepromise.com for assistance. - Can I have additional log-ins for my employees?
Absolutely! UpdatePromise.comSM provides access to as many employees as you need to help meet your customers' needs. - What if I am not good at predicting a promise date?
UpdatePromise.comSM understands the challenges of predicting the future for any task. UpdatePromise.comSM tracks the accuracy of your predictions. If there is a trend of missed promise dates, UpdatePromise.comSM prompts a recommended promise date based on your historical predictions. - How do I get started?
UpdatePromise.comSM makes it easy! Just click here and follow 2 easy steps. - How much does it cost?
UpdatePromise.comSM is only $199 per month- No set-up fees
- Free customer support
- Unlimited users per location
- Unlimited customer status updates
- Automated monthly payment via Visa® or MasterCard®
- Cancel at anytime. No cancellation fee.
Sign me up! It's fast and easy!