CCC ONE® Total Repair Platform, UpdatePromise.com Announce Integration
Chicago, IL. April 5, 2011 — CCC Information Services Inc. today has integrated its CCC ONE® Total Repair Platform workflow solution with the automatic status update messaging services of UpdatePromise.com. UpdatePromise.com keeps repair customers informed of repair status by automatically sending messages via text, email or both. With more than 70 percent of adult cell phone customers now using text messaging, consumers expect frequent and relevant updates from service providers whether its a package delivery, flight status or an update on the status of a repair, said Jim Dickens, Senior Vice President of the Automotive Services Group at CCC Information Services Inc. Repair facilities can create an unsurpassed user and customer experience by combining the power of CCC ONE Workflows integrated and intuitive repair process with the information tools of UpdatePromise.com. Curtis Nixon, President of Flash of Genius, Inc., the parent company of UpdatePromise.com, said the updates are informative without making the consumer wade through a lot of content. "Our service communicates with repair customers consistently throughout their repair experience in an unobtrusive format, said Nixon. Customers prefer to be kept in the loop about the important steps in their repair; they dont need to be drawn into all of the details. This feature enhances the communication between shop personnel and their customers, resulting in higher CSI scores. Body shops benefit from improved customer satisfaction, reduced administration costs, and increased sales as a result of the system's unrivaled communication and marketing capability. About CCC Information Services Inc. CCC brings together what matters most - insight to make the best decisions, connections into the largest auto claims network and superior productivity through an innovative single platform. Founded in 1980, CCC is the nations leading provider of advanced software, workflow tools and enabling technologies to the automotive claims and collision repair industries. Its client base includes more than 350 insurance companies and more than 20,000 repair facilities. CCC also delivers the most comprehensive, best-in-class industry insight by leveraging data captured from the millions of transactions processed through its network, and the forward-looking, trusted advisor perspective of its people. You can find out more about CCC Information Services Inc. by visiting the companys web site at www.cccis.com. About UpdatePromise.com UpdatePromise.com is a leading communication and information technology provider to insurers, collision repair facilities, and auto-service related operations throughout North America. UpdatePromise.com has developed a totally unique approach to product development and deployment strategies in an effort to ensure the greatest possible value for its customers. UpdatePromise.com has created leading-edge products that simply outperform the competition at every level. Contact: UpdatePromise.comRussel Bobb
800 276 9107
Original press release on www.cccis.com »