What are business owners saying about UpdatePromise.comSM?
"The first time I was told we were going to use another software program, I thought "Oh great, more work!" After using the program and seeing the results, I can't imagine working with out it. My production has increased and my customers are happier than ever." I spend only a few seconds a day in UpdatePromise and it saves me hours.
"UpdatePromise.comSM makes me feel confident that my customers are being contacted on a continuous basis and makes my customers feel confident that they are important enough to be updated on a continuous basis"
Scott Reedy — Senior M.D.A. — East Hills Auto Collision — Fix Auto — Yorba Linda, California — 714.283.0660
"This tool has been great for our shop and our customers. We have reached our first 50 customers and they all have appreciated the updates. Thanks again UpdatePromise.comSM. We sure have cut down on a lot of phone calls as well."
Gerry Anders — General Manager — Fix Auto — Corona, California — 951.270.2943
"Update Promise has completely revolutionized the way we approach customer updates.
Since implementation, we have experienced much higher CSI for communication and overall satisfaction.
Last month we received a 100% on our survey question for communication! That is the first time ever!"
Chris Kimball — General Manager — Fix Auto — Montclair, California — 909.782.1540
"Good morning Dave. I would like to thank you for the opportunity to pilot your 'Update Promise Program'. I feel like it is an amazingly valuable tool. Our customers have given us great reviews and feedback regarding it's convenience as they don't always have the time to be on the phone. Also, if at times we do not have the opportunity to call every customer for updates it works as a great backup and reminder for them. Thanks again and great product."
Sal Pannazzo — General Manager — Fix Auto — Buena Park, California — 714.522.6177
"Update promise is a great way to update customers and also provide a management oversight of up coming completion dates. "
John Carter — General Manager — Fix Auto — Anaheim, California — 714.772.1313
"I never got a chance to send a testimonial, but I think the answer on Question #4 from our customer says it all. It reads as follows...
'I received updates in my email that were very precise. Updates as to how my repairs we progressing, approximate completion date and stuff like that. I've never had a company do that and I was very pleased. I'd get almost daily emails about how it was going. I'd like to see other companies start doing that, not just body shops'"
A.J. Gaston — General Manager — Little John's Body Works — Fix Auto — Downey, California — 714.936.6133
What are their customers saying about email and text message updates?
Here are a few of the many comments repair shops receive daily from their customers...
"I was overall extremely pleased and I found the email follow up to be very comforting"
"The text messaging was wonderful"
"More than satisfied"
"Texting was perfect"
"If I could give you higher than a 10, I would"
"The text messages every afternoon were great. I was really satisfied"
"I was surprised by the Quality of customer service"
"I thought it was super cool to get text messages"
"I am very happy and satisfied with the whole experience"
"I like the follow up emails, that was great"
"They emailed me numerous times, it was great"
"I just thought it was a friendly environment and they explained everything well, good communication"
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