We all know the consumer experience is important– but how important, exactly? The infographic below quantifies just how important the consumer experience has become, not just to consumers but to your business.
In this increasingly connected world, consumer experience has never been more important. Although you may intuitively know that treating your customers well is a “good” thing, you may not know how it directly correlates to increased business for your service drive. Here are some statistics to show you the power of consumer experience.
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The first 24 hours are crucial for retaining customers
Texting is 10 times quicker than phone calls – by the time you make one call to a single customer, texting would have enable an effortless communication with 10 customers.
The essential truth about retaining customers is the way you are able to keep them engaged. As the old saying goes – the best way to grow your customers is not to lose them.
Status Updates Can Improve Customer Satisfaction Rating By 10%
Informed customers are happy customers
Automated status updates ensure customers are kept informed during the service lifecycle.
Automated two-way communication
Reduce inbound and outbound calling between service writers and customers with real-time status updates via text messaging and email.
Available analytics in real-time provide realistic target date and time on all delivery promises. Customers are able to schedule and plan their day more efficiently.