We all know the consumer experience is important– but how important, exactly? The infographic below quantifies just how important the consumer experience has become, not just to consumers but to your business.
In this increasingly connected world, consumer experience has never been more important. Although you may intuitively know that treating your customers well is a “good” thing, you may not know how it directly correlates to increased business for your service drive. Here are some statistics to show you the power of consumer experience.
UpdatePromise Added as Contributing Member on Fortellis Automotive Exchange™ Platform
CHINO HILLS, CA – January 17, 2020 – UpdatePromise, a leading consumer experience provider for automotive dealers, insurers and repairers throughout North America, recently announced it has published its Merchant Payments solution on the Fortellis Automotive Commerce...
read moreUpdatePromise announces UpdatePromisE-Pay Financing
CHINO, California – January 16, 2020 – UpdatePromise announces their debut into the Service and Repair Financing space with its new UpdatePromisE-Pay financing option. The soon-to-be-launched Finance Feature provides Auto Dealers, Collision Centers and Auto Repair...
read moreMitchell International Partners with UpdatePromisePay
CHINO, California – January 15, 2020 – Mitchell International recently announced that it has partnered with UpdatePromisePay powered by UpdatePromise to be their Merchant Services Provider for Mitchell Cloud Glass. The integrated payment solution is set to launch...
read moreBuilding Customer Trust in a Skeptical World
Do your customers trust you? If so, how and if not--why? People want to trust their financial advisors, teachers, lawyers, doctors, and that’s right—the people who work on their cars. But many consumers entering any business transaction are often skeptical...
read moreThe first 24 hours are crucial for retaining customers
Texting is 10 times quicker than phone calls – by the time you make one call to a single customer, texting would have enable an effortless communication with 10 customers.
The essential truth about retaining customers is the way you are able to keep them engaged. As the old saying goes – the best way to grow your customers is not to lose them.
Status Updates Can Improve Customer Satisfaction Rating By 10%
Informed customers are happy customers
Automated status updates ensure customers are kept informed during the service lifecycle.
Automated two-way communication
Reduce inbound and outbound calling between service writers and customers with real-time status updates via text messaging and email.
Real-time analytics
Available analytics in real-time provide realistic target date and time on all delivery promises. Customers are able to schedule and plan their day more efficiently.
