We all know the consumer experience is important– but how important, exactly? The infographic below quantifies just how important the consumer experience has become, not just to consumers but to your business.
In this increasingly connected world, consumer experience has never been more important. Although you may intuitively know that treating your customers well is a “good” thing, you may not know how it directly correlates to increased business for your service drive. Here are some statistics to show you the power of consumer experience.
Collision Customer or Lifetime Customer? Depends on the Data
This article appears originally at www.digitaldealer.com. Ever wake up in the morning, sip your coffee, and think, "Today is a great day to find a collision center!"? Of course not. Most people looking for a body shop are in the midst of a stressful, unexpected...
read moreTelematics Will Be Key to Industry Growth and Consumer Satisfaction
Every day, the automotive industry is becoming more and more connected. And onboard telematics, connected via the Internet of Things to manufacturer and consumer devices alike, will be critical to understanding and meeting consumer needs. Incorporating artificial...
read moreDip or Swipe: Is Your Business EMV Compliant?
I’m sure by now, you’ve noticed that chips come standard on debit and credit cards. You’ve also probably been annoyed by the whole “insert or swipe” dilemma at the checkout stand. Well, the truth is, these chip cards are here to stay: and they’re worth the extra time...
read moreText vs. Call in Customer Relations: It’s Time for Your Business to Make the Switch
Look around you: smart phones are everywhere. As a working professional, you probably have a smartphone in your pocket right now. Sure, there are plenty of reasons why you have a smartphone: these devices have so many features and applications they could make your...
read moreThe first 24 hours are crucial for retaining customers
Texting is 10 times quicker than phone calls – by the time you make one call to a single customer, texting would have enable an effortless communication with 10 customers.
The essential truth about retaining customers is the way you are able to keep them engaged. As the old saying goes – the best way to grow your customers is not to lose them.
Status Updates Can Improve Customer Satisfaction Rating By 10%
Informed customers are happy customers
Automated status updates ensure customers are kept informed during the service lifecycle.
Automated two-way communication
Reduce inbound and outbound calling between service writers and customers with real-time status updates via text messaging and email.
Real-time analytics
Available analytics in real-time provide realistic target date and time on all delivery promises. Customers are able to schedule and plan their day more efficiently.
