We all know the consumer experience is important– but how important, exactly? The infographic below quantifies just how important the consumer experience has become, not just to consumers but to your business.
In this increasingly connected world, consumer experience has never been more important. Although you may intuitively know that treating your customers well is a “good” thing, you may not know how it directly correlates to increased business for your service drive. Here are some statistics to show you the power of consumer experience.
Can Dealerships Learn Something From YouTube?
When YouTube began looking around in Silicon Valley for venture capital back in 2004, they ran into a lot of rejection. At that time, people thought that renting movies through the mail would be inconvenient. But with video streaming technology in its...
read moreIs the Personal Phone Call Dying?
The old personal phone call is fading into the background and although it will never go away completely, text message communication has already taken over the business world. According to a study by Forbes, 50% of consumers experience difficulties when...
read moreWhy Should You Care About Your Online Reputation?
In the Automotive Service Industry, businesses get hit with waves of new challenges every day. Many business owners, service advisors, technicians, and controllers tend to get overwhelmed with the speed at which technology is evolving. Even if “there’s...
read moreWe’re Part of The Paperless Evolution with Our Video- and Photo-Enabled MPI
The stats provided by Ecology Global Network are overwhelming. Every year, Americans will use more than 90 million tons of paper and paperboard, which is an average of 700 lbs. of paper products per person annually. Every year in the U.S. more than 2 billion books,...
read moreThe first 24 hours are crucial for retaining customers
Texting is 10 times quicker than phone calls – by the time you make one call to a single customer, texting would have enable an effortless communication with 10 customers.
The essential truth about retaining customers is the way you are able to keep them engaged. As the old saying goes – the best way to grow your customers is not to lose them.
Status Updates Can Improve Customer Satisfaction Rating By 10%
Informed customers are happy customers
Automated status updates ensure customers are kept informed during the service lifecycle.
Automated two-way communication
Reduce inbound and outbound calling between service writers and customers with real-time status updates via text messaging and email.
Real-time analytics
Available analytics in real-time provide realistic target date and time on all delivery promises. Customers are able to schedule and plan their day more efficiently.
