From sales to service, we’ve got you covered! See how our partnership with the Qvale Auto Group has benefited their team and customers full circle, from accountability to customer satisfaction.
To learn more, click on each icon to see how UpdatePromise’s all-inclusive Consumer Experience Management System (CEMS) Solutions will help drive more revenue into your dealership.
Give your BDC Team a robust Appointment Scheduler with access to manage multiple locations, set shifts and schedules based on your shop capacity and admin acess to override double bookings.
UpdatePromise's integrated Online Widget will give customers access to self-servicing appointments directly on your website. Your Online Widget is integrated with your Appointment Scheduler, to avoid overbooking.
1. Find Customer profile /Create new profile 2. Select or add new Vehicle 3. Select Services 4. Select Appointment Time & Transportation Needs 5. Customers will receive a confirmation text after booking an appointment 6. An Appointment reminder will be sent 1 day prior to their appointment
UpdatePromise's Vehicle Walk-Around Inspection with Videos & Photo documentation helps build trust and connection with your customers. Advisors can review recommended services with your customers and collect a digital signature. A copy of a Vehicle Health Report is automatically texted to the customer & will be available in their Virtual Glovebox.
Your Dealership’s Technicians can conduct detailed inspections with videos and photos and leave notes and mark-ups for any found issues. Advisors can then send Recommended Services with approved media and pricing for the customers to begin the approval process. A link will be sent to customers via text message for convenience and directed to a Virtual Glovebox.
Sentiment analysis, customer reply alerts, unread message alerts, customer MPI Approval Alerts, Payment Alerts, Expiring Promise Time Alerts and more. Using AI and Machine learning CEMS Powered by UpdatePromise can alert advisors, managers and executive team members if a customer’s conversation is becoming increasingly negative. The AI monitoring system knows when and when not to engage the customer to prevent any confusion with manual communication between the customer and the advisor.
Automated technologies will update your service menu with all the necessary labor, related parts and shop supplies to prevent leaky menus. UpdatePromise also has accurate VIN-Specific information for the most accurate price guide.
For ad hoc items and quick approvals. Technicians can take a photo or video of an item needing attention and send to the advisor for review. The advisor can review the items, price them, and send them to the customer for approval through the Virtual Glovebox.
Increase team work and eliminate wasted time walking back and forth! UpdatePromise bridges communication gaps between Advisors, Technicians, managers and all other departments with our Internal Chat feature!
Consumer Service Financing provides Collision Repair Centers, Automotive Repair Centers and Franchise Dealers with a point of sale financing option to assist their customers when there is a need to cover unexpected expenses or large repairs.
Automated presentation during each stage of the Consumer Experience workflow provides consumers with an affordable alternative of monthly payments without the need to rely on an employee to present the option to the customer. This automation increases adoption, application rates and overall CP labor by allowing customers to spread the cost of repairs over affordable monthly payments.
Gather consumer signatures digitally during the Vehicle Check-In Process and Mobile Payment process. A copy of the Vehicle Health Inspection and payment receipt will be available in their Virtual Glovebox.
Have customers pay for their repairs/services from their mobile devices prior to vehicle pick-up. Send a payment link automatically after an RO has been closed. Capture electronic signatures for service payments to reduce handling cash and exchanging credit cards.
Customers will appreciate the ability to sign for their service payments without having to wait or physically be present at the dealership. Managers and Advisors will receive mobile and desktop notifications, updating the team once payment has been completed.
Online Automated Trade Appraisals with deal routing. Customers are given the opportunity during the Post Delivery Feedback process to request an appraisal on their vehicle, moving the new car sale process to post repair vs pre-repair. This workflow increases customers satisfaction and saves dealers from paying for appraisal appointment referrals.
Alert your customers of open recalls via text or email in one click of a button. UpdatePromise simplifies sending mass communication to thousands with just one message and in just one click of a button!
Our innovative solution provides a unique ability that enables your business to capture the consumer from the very beginning of their experience. Starting at the service drive, our system provides automated status updates that enables your customers engaged during the service lifecycle, keeping them informed throughout the entire process and beyond.
Features include Automated Status Messaging via text and email, Mobile and Integrated Payment Solutions, Insurance and OEM approved Customer Satisfaction Index surveys, Data Analytics, Automated Reviews, Automated Social Media Management, Lost Souls Marketing Campaigns and more. Our technology is more than just a customer satisfaction and employee efficiency tool, it’s also your brand loyalty and customer retention platform!
