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UpdatePromise’s innovative technologies keep automotive consumers engaged and informed throughout the service lifecycle—and keep them coming back. Build customer trust and increase retention with our Automated Status Updates, Mobile and Integrated Payment solutions, Insurer and OEM-approved CSI surveys, and more.

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Status Updates improve Customer Satisfaction Index by up to 6%

Automated Two-Way Communication

Reduce inbound and outbound calling between service writers and customers with real-time status updates via text messaging and email.

Real-Time Analytics

Real-time analytics provide realistic target date and time on delivery promises, letting customers plan their day more efficiently.

Informed Customers = Happy Customers

Automated status updates ensure customers are kept informed throughout the service lifecycle.