UpdatePromise Unveils New Electronic Feature


Chino Hills, CA – February 2, 2017

UpdatePromise recently released its new Integrated Electronic Signatures feature within its Consumer Lifecycle Experience Solution. 

With its continued commitment to the Consumer Experience Lifecycle, this new feature adds yet another layer of efficiency for both UpdatePromise users and their customers.

UpdatePromise’s New Integrated Electronic Signatures feature is another example of how this burgeoning company is making its clients’ lives easier. 

“UpdatePromise continues delivering innovative solutions to the automotive services industry with this latest release,” says UpdatePromise’s COO Richard Pannazzo, “Continuing our mantra of creating an unparalleled consumer experience, Integrated Electronic Signatures allows customers to sign documents digitally, eliminating delays and shortening the repair cycle”

The UpdatePromise IES solution adopts the spirit of the Electronic Signatures in Global and National Commerce Act and adheres to the strictest requirements for obtaining and storing electronic signatures, according to the company’s President Curtis Nixon. “We developed this feature to use an electronic signature in order to provide a secure and precise identification method for the signatory while enabling a seamless transaction. Our goal was to make the entire process as secure and simple as it could possibly be and I do believe that our development team achieved exactly that.”

About UpdatePromise
UpdatePromise is a leading communication and technology provider to auto insurers, repairers and dealerships throughout North America. Founded in 2009, UpdatePromise has communicated with millions of consumers and services more than 15,000 rooftops throughout the United States. For more information, visit www.updatepromise.com. Connect with us on LinkedIn and Twitter.

Status Updates Can Improve Customer Satisfaction Rating By 10%

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Informed customers are happy customers

Automated status updates ensure customers are kept informed during the service lifecycle.

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Automated two-way communication

Reduce inbound and outbound calling between service writers and customers with real-time status updates via text messaging and email.

Real-time analytics

Available analytics in real-time provide realistic target date and time on all delivery promises. Customers are able to schedule and plan their day more efficiently.

The first 24 hours are crucial for retaining customers

Texting is 10 times quicker than phone calls – by the time you make one call to a single customer, texting would have enable an effortless communication with 10 customers.

The essential truth about retaining customers is the way you are able to keep them engaged. As the old saying goes – the best way to grow your customers is not to lose them.

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