UpdatePromise Unveils Groundbreaking App


Chino Hills, CA – April 10, 2017

 

UpdatePromise recently announced the UpdatePromise App to complement its industry-leading consumer lifecycle experience solution just in time for the April 2017 Digital Dealers Conference and Expo in Tampa, Florida.

This revolutionary hub and dashboard application enables users to obtain repair authorizations in real-time, send photos and videos, request electronic signatures from customers and even provide businesses the ability to send mobile payment requests that are integrated directly with their UpdatePromise merchant accounts. The app’s electronic signature feature, which is compliant with United States Electronic Signatures in Global and National Commerce (ESIGN) Act, and the Uniform Electronic Transactions Act (UETA), provides a secure method for obtaining repair authorizations and completing final invoices electronically.

The UpdatePromise App enables repair facilities and auto dealerships to manage the entire consumer experience by using instant two-way communication with alerts to ensure that no message is ever missed. Designed to work intuitively, the UpdatePromise App is helping businesses to work faster and smarter while providing a superior consumer experience at every stage from beginning to end.

Chief Operating Officer Rich Pannazzo calls the app groundbreaking and has already seen Beta users increasing their sales efficiencies, profits and customer satisfaction scores by using the app, he said.  “For the first time in the automotive service industry, this app will enable automotive businesses to do things they could never do before. By providing a single communication portal that is synced across desktop and mobile devices this new application is changing the landscape for how businesses interact with its customers.”

UpdatePromise Project Manager Andrew Nixon has been working intensely with his team to create the hub and dashboard application that has set itself apart for several reasons. “Keeping within the spirit of all UpdatePromise products, the App design is intuitive and easy-to-use,” he said. “We’ve eliminated steps to streamline the workflow creating an effortless system. Desktop Alerts make employees more responsive to their customers and provide unparalleled customer service.

“The UpdatePromise App is helping repair facilities and auto dealerships to modernize their consumer experience and use technology to set them up for ongoing success,” Curtis Nixon, President and CEO of UpdatePromise said. “We are honored to be part of this evolution and are delighted to see companies using emerging technology to improve operations and exceed customer expectations. As we continue to leverage technology and position ourselves as a market leader, UpdatePromise will be creating additional solutions that will help dealerships across the country now and in the future.”

About UpdatePromise

UpdatePromise is a leading communication and technology provider to auto insurers, repairers and dealerships throughout North America. Founded in 2009, UpdatePromise has communicated with millions of consumers and services more than 15,000 rooftops throughout the United States. For more information, visit www.updatepromise.com. Connect with us on LinkedIn and Twitter.

Status Updates Can Improve Customer Satisfaction Rating By 10%

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Informed customers are happy customers

Automated status updates ensure customers are kept informed during the service lifecycle.

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Automated two-way communication

Reduce inbound and outbound calling between service writers and customers with real-time status updates via text messaging and email.

Real-time analytics

Available analytics in real-time provide realistic target date and time on all delivery promises. Customers are able to schedule and plan their day more efficiently.

The first 24 hours are crucial for retaining customers

Texting is 10 times quicker than phone calls – by the time you make one call to a single customer, texting would have enable an effortless communication with 10 customers.

The essential truth about retaining customers is the way you are able to keep them engaged. As the old saying goes – the best way to grow your customers is not to lose them.

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