Press Release

Positively Impacting Millions of Consumers...One Industry at a Time

UpdatePromise Announces New Partnership Integration

Chino Hills, CA – November 2, 2017

UpdatePromise is excited to announce its latest integration with one of the largest credit and debit card processors in the US.

UpdatePromise is thrilled to be partnering with a company that supports more than 400,000 merchant and financial institution locations in 8 countries. The company also processes more $300 billion in debit and credit sales volume annually.

UpdatePromise continues to provide freedom of choice to businesses across the country by investing in multiple integrations that allow business owners and operators to leverage existing relationships without interruption. The UpdatePromise Merchant Services feature UpdatePromisePay is able to reach more businesses, and in turn, help them impact more customers.

“Our dream of a unified, streamlined consumer experience is quickly becoming a reality. With partners such as this, the UpdatePromise solution can be more easily implemented by businesses across the country, empowering them—and us—to fully deliver an outstanding consumer experience,” says Rich Pannazzo, COO of UpdatePromise.

UpdatePromise will be exhibiting at this week’s annual SEMA Show in Las Vegas, Nevada, at both #15026 where the President of the Company, Curtis Nixon, will be speaking about the latest developments and products being released in 2018. The primary focus will be on new partnerships and the exciting new benefits they bring to both Businesses and their Customers.; live demonstrations will enable attendees to get a rare glimpse into the full UpdatePromise solution and its new Unified Communications app, and more.

UpdatePromise is a leading technology provider for communication solutions to automotive insurers, repairers and dealerships throughout North America. Founded in 2009, the UpdatePromise flagship automated messaging system has impacted thousands of businesses and their consumers, delivering unparalleled experiences accumulated through over 200 million text messages throughout the United States. For more information, visit

To learn more about UpdatePromise and the upcoming NADA Expo this coming March, visit

Status Updates Can Improve Customer Satisfaction Rating By 10%

Informed customers are happy customers

Automated status updates ensure customers are kept informed during the service lifecycle.


Automated two-way communication

Reduce inbound and outbound calling between service writers and customers with real-time status updates via text messaging and email.


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Available analytics in real-time provide realistic target date and time on all delivery promises. Customers are able to schedule and plan their day more efficiently.

The first 24 hours are crucial for retaining customers

Texting is 10 times quicker than phone calls – by the time you make one call to a single customer, texting would have enable an effortless communication with 10 customers.

The essential truth about retaining customers is the way you are able to keep them engaged. As the old saying goes – the best way to grow your customers is not to lose them.