UpdatePromise Launches New Base Platform at Digital Dealer 23 Conference in Las Vegas
Chino Hills, CA – September 18, 2017
UpdatePromise announces the release of its 2018 Consumer Experience platform and converges big
data analytics, machine learning, knowledge management and cognitive automation into a unified
Desktop and Mobile Platform. Baselining from the Consumer Experience Lifecycle Solution that
encompasses scheduling, status updates, electronic signatures, merchant services, OE and Insurance
Approved CSI Surveys, Reputation Management and Post Sale follow ups, the company that
revolutionized its core industry segment is positioned once again to raise the bar for the Automotive
Industry with its latest release named Glovebox.
“Throughout 2017 our team has worked diligently to meet regularly to learn new ways to bring forth a
fully integrated IOT platform that serves both Businesses and Consumers simultaneously through a
singular offering. Our goal was to create a new frontier for Automotive Businesses small and large.” said
Curtis Nixon, President and CEO of UpdatePromise. “Glovebox achieves that goal by enabling all
stakeholders involved in the consumer experience to elevate their delivery of service to meet the ever-
increasing demands of the evolving customer in today’s digital age, including full transparency.”
“Glovebox allows OE’s, Franchises, Insurance carriers and Banking Institutions to provide a seamless
experience that places convenience, control and transparency in the hands of the most important and most demanding stakeholder, the Consumer.” Says Rich Pannazzo, COO of Update Promise.
This new release combines scalable machine learning, artificial Intelligence and natural language
processing (NLP) capabilities with infrastructure, operations and overall management services. As a
unified cross platform solution, UpdatePromise’s Glovebox provides a wide array of industry specific
solutions that allow organizations and independent operators to build unique experiences that deliver
on their business and customers’ needs.
UpdatePromise specializes in providing leading-edge Consumer Experience Lifecycle Solution technology
to the Automotive Service Industry throughout North America. The company develops unique solutions
for enhancing the Consumer Experience Lifecycle, boosting sales and improving reputations.
UpdatePromise will be exhibiting at the upcoming Digital Dealer 23 Conference in Las Vegas, Nevada
September 18 th —20 th .
Status Updates Can Improve Customer Satisfaction Rating By 10%
Informed customers are happy customers
Automated status updates ensure customers are kept informed during the service lifecycle.
Automated two-way communication
Reduce inbound and outbound calling between service writers and customers with real-time status updates via text messaging and email.
Available analytics in real-time provide realistic target date and time on all delivery promises. Customers are able to schedule and plan their day more efficiently.
The first 24 hours are crucial for retaining customers
Texting is 10 times quicker than phone calls – by the time you make one call to a single customer, texting would have enable an effortless communication with 10 customers.
The essential truth about retaining customers is the way you are able to keep them engaged. As the old saying goes – the best way to grow your customers is not to lose them.