“UpdatePromise plays a key role in our ability to Operate and scale our dealerships Our customers will always receive the same QvaleWay experience that is transparent and upfront, no matter what car brand or dealership they are with. In 2022, the Qvale Auto Group ended the year increasing revenue by 20%, operational gross profit by 28% and 81% of that new revenue tied directly into new operational net profit. There’s no guessing or surprises on how we’ve achieved these results, UpdatePromise’s robust reporting gives us the ‘Money Ball’ type-of-insight that pinpoints where the opportunities are, allowing us to address inefficiencies in real time.”
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Appointment Scheduling, Tablet-Friendly Vehicle Check-In, Digital Multi-Point Inspections, Mobile Payments and more.
Dealers average 85%+ tablet check-in rates, 10%+ CSI improvement, and significant increases in dollars per RO within 90 days of launch.
Merchant Processing Services that save you money and include integrated Mobile Payments & Contact-Free Payment Devices.
Dealers processing through PromisePay average $610M in annual merchant volume with straight-forward rates and zero hidden fees.
Integrated Service Financing will give your customers more opportunities to say yes to Service Recommendations.
Customers who receive financing options digitally approve more recommended services — increasing revenue per RO without any additional advisor effort.
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UpdatePromise’s Consumer Experience Management System (CEMS) comes in three
main packages, however, can be modularly tailored within each package to fit the
dealership’s needs.
UpdatePromise’s hands-on approach on creating successful Fixed Ops processes and
results can result in meeting the following standards for all dealerships.
90%+ Minimum Positive Score for Post-Delivery Feedback Reports
Because the UpdatePromise Consumer Experience Management System (CEMS) has
been developed to be module*, dealerships are able to build/create a tool that fits their
needs (features, number of employees, monthly RO count, etc.) without compromising
how many tools they use or pay for.
Connect with a Consumer Experience Expert to receive an customized
quote!
*Minimum product requirements for basic functionality (such as SMS communications or
to process mobile payments) may apply.
Implementation can take up to 6-8 weeks from signed quote to in-person training, the
dealership’s collaboration is crucial to timeline and implementation process. See the full
implementation process here.
A dealership’s implementation process can take anywhere between 6-8 weeks, and the
timeline heavily depends on the dealership team’s availability, responsiveness and
collaboration to gather all the necessary information/data fr set-up and training.
Our mission is to impact millions of consumers’ lives, one industry at a time; and our
vision is to become the Amazon of the Automotive Industry.
UpdatePromise’s history begins in 2009, when Curtis Nixon, President and CEO of
UpdatePromise, establishes a pilot program with Farmers Insurance to rollout
UpdatePromise across the country to all contracted Collision Repair Centers… read more
here.
Most demos show you slides. Ours shows you UpdatePromise running live inside the DMS your dealership already uses — CDK, Reynolds & Reynolds, DealerSocket, or whatever you’re on.
You’ll see the appointment flow, the tablet check-in, the MPI with video, the Harmony AI status update going to a real customer’s phone, the payment, and the reporting.
Thirty minutes. No pressure. No long sales pitch. Just clarity on whether this is the right platform for your store.
Over 10 years. Thousands of service advisors trained. Hundreds of dealer groups. One platform.
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