Written by Taylor Su on September 6, 2022

UpdatePromise Announce Strategic Partnership With Sunbit

Partnership will bring streamlined Buy Now, Pay Later (BNPL) financing to UpdatePromise’s franchise dealerships

CHINO, CA – September 6, 2022 - UpdatePromise, the automotive industry’s Customer Experience Experts, today announced that it is partnering with Sunbit, the preferred buy now, pay later (BNPL) technology for everyday needs and services, to bring BNPL to its unrivaled Customer Experience platform. UpdatePromise’s consumer financing program now includes Sunbit as a partner.

Sunbit’s BNPL technology is integrated throughout UpdatePromise’s complete Consumer Experience Management System (CEMS) to create a more efficient and profit-building process for dealerships. UpdatePromisE-Pay Powered by Sunbit empowers dealerships to offer consumers “Service Now, Pay Over Time” all throughout a vehicle’s service lifecycle; giving consumers additional payment options at each stage of their vehicle’s safety inspections.

“Creating a world class Customer Experiences is our singular focus. Integrating Sunbit into our platform elevates the overall service drive Customer Experience, while also improving ROI for our dealerships,” said UpdatePromise President and CEO, Curtis Nixon. “Sunbit’s market leadership and track record in automotive, proven ability to serve virtually any automotive customer, and elegant integration across all the customer touch points made it the clear BNPL partner for us,” he added.

Curtis Nixon, President and CEO of UpdatePromise

Key integration points include:

  • Appointments - Consumers are made aware that the dealership offers BNPL and customers can pre-qualify and see how much buying power they have prior to stepping into the dealership. 
  • Tablet Vehicle Check-In – At check-in, consumers can make purchasing decisions based on their pre-approved rate for their services or complete the financing process on the drive if they haven’t already.  
  • Estimate/MPI - Advisors and customers are presented a breakdown of “As Low As” for each recommendation line item and the total repair cost. Changing the conversation from “what can one afford to repair today” to “for how many payments should one split the repair cost.”
  • Online Payments - At checkout, consumers will have multiple payment options to select from, including “Consumer Financing Powered by Sunbit” to pay over time.

The consumer financing program’s application process with Sunbit takes less than 30 seconds and results in a typical approval rate above 95%, without requiring a hard credit check. Sunbit technology has helped service drives complete over 290,000 repair orders in 2021 alone, ringing up more than $300M revenue over the course of the year.  

“UpdatePromise vastly improves the service drive Customer Experience for consumers, and for service drive associates,” said Oded Vakrat, head of Integration Partnerships of Sunbit. “Sunbit is offered by 1 in 3 dealerships in the US and this integration will help dealerships integrate BNPL across the customer journey and ultimately help more customers get the repairs they need and pay over time. This is a big win for all parties involved and of course, consumers!”

Oded Vakrat, Head of Integration Partnerships of Sunbit

Dealerships can learn more here.

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About UpdatePromise

UpdatePromise is the industry’s Consumer Experience Experts and leading technology provider to automotive manufacturers, insurers, repairers, and dealerships throughout North America. Founded in 2009, the UpdatePromise workflow optimization and Consumer Experience Platform has impacted thousands of businesses and their consumers, delivering unparalleled experiences accumulated through over 200 million text messages throughout the U.S.

 About Sunbit

Sunbit is the preferred buy now, pay later technology for everyday needs and services. Sunbit eases the stress of buying everyday things by offering access to fast, fair and transparent payment options to people everywhere. Our technology is offered in-store and online at more than 10,000 locations, including 1 in 3 auto dealership service centers, optical practices, dentist offices, veterinary clinics and specialty healthcare services. All loans are made by Transportation Alliance Bank, Inc., dba TAB Bank, which determines qualifications for and terms of credit.

Article written by Taylor Su

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