A PREMIUM EXPERIENCE FOR EVERY GUEST
Lincoln guests expect convenience, clarity, and a service process that feels effortless. UpdatePromise gives your team the tools to keep guests informed, make approvals easier, and create a more transparent experience at every step.
Lincoln guests book service on their terms — choosing their advisor, service type, transportation preference, and appointment time in one seamless mobile flow. Live capacity management prevents overbooking and ensures your team is ready when the client arrives.
Real-time service status updates keep Lincoln guests informed throughout the visit without requiring a call. Automated notifications reduce inbound call volume, improve CSI scores, and give your advisors more time to focus on the client in front of them.
Technicians capture photo and video inspections directly from the service bay. Guests receive a clear, visual report of their vehicle’s condition and can review and approve recommended services digitally — no phone tag, no delays, and no guesswork.
Guests pay from their phone before they ever reach the cashier. Text-to-pay and in-lane mobile payment processing through PromisePay make checkout fast, elegant, and frictionless — the way a Lincoln guest expects it to be.
Whether you are working with a client on the service drive or completing an inspection at the tech bays, UpdatePromise has you covered.
Let us show you how UpdatePromise can support your dealership’s service workflow.
UpdatePromise’s Consumer Experience Management System (CEMS) comes in three
main packages, however, can be modularly tailored within each package to fit the
dealership’s needs.
UpdatePromise’s hands-on approach on creating successful Fixed Ops processes and
results can result in meeting the following standards for all dealerships.
90%+ Minimum Positive Score for Post-Delivery Feedback Reports
Implementation can take up to 6-8 weeks from signed quote to in-person training, the
dealership’s collaboration is crucial to timeline and implementation process. See the full
implementation process here.
A dealership’s implementation process can take anywhere between 6-8 weeks, and the
timeline heavily depends on the dealership team’s availability, responsiveness and
collaboration to gather all the necessary information/data fr set-up and training.
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