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Hyundai Certified Service Lane Technology

Deliver a more transparent, connected service experience with Hyundai-approved Service Lane Technology from UpdatePromise.
As a Hyundai Certified SLT Provider, UpdatePromise helps dealerships improve communication, streamline operations, and create a more convenient service experience from write-up to vehicle delivery.
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Hyundai employee and customer smile while reviewing a vehicle inspection on a tablet in front of a large screen behind them.

Built to Support Hyundai Service Operations

Whether you’re working with a client on the service drive, or an inspection at the tech bays, we’ve got you covered.

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Service advisor at Hyundai Service desk reviewing a multi-point inspection on a large monitor.

Certified Technology Designed for Hyundai Service Departments

UpdatePromise helps Hyundai dealerships modernize the service lane with digital communication tools that keep customers informed while helping advisors and technicians operate more efficiently.

Solutions include:

  • Digital MPI
  • Technician Video
  • Service Updates
  • Mobile Approvals
  • Express Pay
  • Online Scheduling
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Hyundai Certified Service Lane Technology Features

Online Scheduling

Make it easier for customers to book service appointments.

Digital MPI

Create transparent inspection reports with photos and recommendations.

Technician Video

Help customers understand recommended repairs through video inspections.

Mobile Approvals

Allow customers to review and approve repairs from their smartphone.

Status Updates

Keep customers informed throughout the repair process.

Express Pay

Enable customers to pay before arriving for pickup.

Helping Hyundai Dealers Build Customer Confidence

Today’s customers expect visibility throughout the service process. UpdatePromise helps Hyundai dealerships provide clear communication, digital inspections, and convenient approval options that improve the ownership experience.

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Technician using a tablet to inspect a Hyundai vehicle in a showroom with digital inspection screens overhead.

Benefits of Hyundai Certified Service Lane Technology

Increase Service Transparency

Provide customers with clear recommendations and supporting evidence.

Blue outline vector showing a phone screen with a car, speech bubbles, a user icon, and a notification bell.

Improve Customer Communication

Deliver updates automatically throughout the service visit.

Line-art illustration of a computer dashboard with a user profile, charts, checklist, gears, lightning bolt, and a clock, symbolizing analytics and settings.

Enhance Advisor Efficiency

Reduce manual follow-up and streamline customer interactions.

Person at a desk with a laptop, surrounded by a checklist, calendar, and a gear, symbolizing workflow and productivity.

Increase Customer Convenience

Allow approvals and payments from virtually anywhere.

Trusted by Dealerships Across North America

UpdatePromise plays a key role in our ability to Operate and scale our dealerships. Our customers will always receive the same QvaleWay experience that is transparent and upfront, no matter what car brand or dealership they are with. In 2022, the Qvale Auto Group ended the year increasing revenue by 20%, operational gross profit by 28% and 81% of that new revenue tied directly into new operational net profit. There’s no guessing or surprises on how we’ve achieved these results, UpdatePromise’s robust reporting gives us the ‘Money Ball’ type-of-insight that pinpoints where the opportunities are, allowing us to address inefficiencies in real time.
Geno WalshExecutive Manager of Operations | Qvale Auto Group
Geno Walsh
Our group went through several demos just recently and chose UpdatePromise. After doing our research, we felt they have the best product available. UpdatePromise encompasses a multitude of solutions for service. Video MPI, Service Price Guides, Mobile Payments, Custom Repair Financing Options, tons of super slick technology. The best part is the customer loves it!
Matt TonoliDirector of Fixed Operations | FINN Auto Group
Matt Tonoli
One of the things I like the most since implementing UpdatePromise, is seeing our team open higher quality initial ROs, additionally I have a significant increase in overall dollars per RO. Our online appointments have since doubled, customers love the custom service packages we offer and taking video walk-arounds at the check-in has reduced the amount of damage claims from customers. Overall, we are able to carry out services going out at full labor rates, and we really see the value and benefits of our partnership with UpdatePromise.
Josh FletcherService Director | Ardmore Toyota
Josh Fletcher
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See UpdatePromise in Action

Watch how Hyundai retailers are using UpdatePromise to modernize scheduling, inspections, technician video, customer approvals, and service lane communication.

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Frequently Asked Questions

UpdatePromise’s Consumer Experience Management System (CEMS) comes in three
main packages, however, can be modularly tailored within each package to fit the
dealership’s needs.

UpdatePromise CEMS

UpdatePromise’s hands-on approach on creating successful Fixed Ops processes and
results can result in meeting the following standards for all dealerships.

  • 85%+ Service Appointment Show Rates
  • 85%+ Vehicle Check-Ins Opened on a Tablet
  • 85%+ of all ROs have an MPI sent with Media
  • 200% Response Rate to Inbound Messages from Customers
  • 10% of all Payments are made my Online Bill Pay
  • $610M Average dealership Merchant Volume
  •  10%+ Increase in Customer Satisfaction

90%+ Minimum Positive Score for Post-Delivery Feedback Reports

Because the UpdatePromise Consumer Experience Management System (CEMS) has been developed to be module*, dealerships are able to build/create a tool that fits their needs (features, number of employees, monthly RO count, etc.) without compromising how many tools they use or pay for.

Connect with a Consumer Experience Expert to receive an customized quote!

*Minimum product requirements for basic functionality (such as SMS communications or to process mobile payments) may apply.

Implementation can take up to 6-8 weeks from signed quote to in-person training, the
dealership’s collaboration is crucial to timeline and implementation process. See the full
implementation process here.

A dealership’s implementation process can take anywhere between 6-8 weeks, and the
timeline heavily depends on the dealership team’s availability, responsiveness and
collaboration to gather all the necessary information/data fr set-up and training.

  •  Step 1: Signed Agreement
  • Step 2: Kick-Off Call
    (i) Meet all of your team leaders who will be training and handling your
    implementation process from start to finish.
  • Step 3: Change Management Visit
    (ii) Receive an on-site evaluation survey and a welcome orientation for your
    dealership.
  • Step 4: Virtual Training
    (iii) Live data validation with the dealership and champion training will take
    place in anticipation of the in-person training team arriving.
  • Step 5: In-Person Implementation Training
    (iv) Your assigned training team and team lead will be on-site for a minimum
    of 5-days to train and assist your team.
  • Step 6: Client Success + Premier Support
    (v)Dealerships can expect follow-up meetings to review data and metrics on
    a weekly basis during the launch, and at a minimum of once a week for
    the first four weeks post-launch.

 

Our mission is to impact millions of consumers’ lives, one industry at a time; and our vision is to become the Amazon of the Automotive Industry.

UpdatePromise’s history begins in 2009, when Curtis Nixon, President and CEO of UpdatePromise, establishes a pilot program with Farmers Insurance to rollout UpdatePromise across the country to all contracted Collision Repair Centers… read more here.
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