Ford Video MPI
+ Digital Service Platform

✓ Ford Video Check Preferred Partner

As a Preferred Partner, UpdatePromise helps dealerships modernize inspections with technician video, AI-guided MPI completion, digital approvals, and customer communication tools built for today’s service lane.

LIMITED-TIME FORD DEALER PRICING AVAILABLE ↓

Built to Drive Service Lane Performance

Modern Video MPI does more than support compliance. UpdatePromise improves communication, strengthens transparency, and helps create a better customer experience.

0 %+
Video MPI Engagement
0 %+
Customer Video Delivery
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Higher Dollars per RO

Special Ford Dealer Pricing Available

Eligible Ford dealers may qualify for special pricing designed to simplify Video Check implementation, including:

✔ $0 upfront launch option (eligible packages)
✔ Ford dealer pricing with reduced implementation costs
✔ Subscription pricing based on RO volume
✔ Virtual onboarding and training included
✔ Access to UpdatePromise’s customer-facing Video MPI platform

Complete the short form below to check your dealership’s eligibility.

Promotional sign reading 'Special Ford Dealer Pricing' over an open car hood as a mechanic uses a tablet in a Ford service bay.

Why Ford Dealers Are Paying Attention

Ford Video Check Preferred Partner
UpdatePromise is a preferred option for dealerships evaluating Ford Video Check solutions.

Low Barrier to Launch
Eligible Ford dealers can access special pricing designed to simplify implementation.

Built Beyond Compliance
Video Check is more than a requirement—it’s an opportunity to improve communication, trust, and service performance.

Why Ford Dealers Choose UpdatePromise

1

Increase Customer Approvals

Help customers confidently approve recommended work with technician-recorded video inspections, digital photos, and mobile approvals.

When customers can clearly see the issue, confidence increases—and so do approvals.

2

Improve Service Lane Efficiency

Reduce communication bottlenecks with AI-powered workflows, faster approvals, and tools that help advisors and technicians stay aligned.

Built to help service teams move smarter—not harder.

3

Deliver a Modern Experience

Go beyond Video MPI with a connected digital platform that supports customer communication, payments, scheduling, reviews, and long-term engagement.

Everything your service department needs in one streamlined experience.

Built for modern Ford service departments looking to improve customer trust, operational efficiency, and fixed ops performance.

Video Check Is More Than Compliance

When customers can clearly see what technicians see, it reduces friction, builds trust, and makes it easier to approve recommended work.

Modern Video MPI isn’t just about meeting initiative requirements—it’s an opportunity to improve the entire service experience.

✔ Stronger customer communication
✔ Faster service approvals
✔ Higher RO performance

Curious How Other Dealerships Are Approaching Video Check?

Join a live Ford & Lincoln regional webinar to explore best practices, implementation considerations, and what to look for in a preferred partner solution.

Frequently Asked Questions

UpdatePromise’s Consumer Experience Management System (CEMS) comes in three
main packages, however, can be modularly tailored within each package to fit the
dealership’s needs.

UpdatePromise CEMS

UpdatePromise’s hands-on approach on creating successful Fixed Ops processes and
results can result in meeting the following standards for all dealerships.

  • 85%+ Service Appointment Show Rates
  • 85%+ Vehicle Check-Ins Opened on a Tablet
  • 85%+ of all ROs have an MPI sent with Media
  • 200% Response Rate to Inbound Messages from Customers
  • 10% of all Payments are made my Online Bill Pay
  • $610M Average dealership Merchant Volume
  •  10%+ Increase in Customer Satisfaction

90%+ Minimum Positive Score for Post-Delivery Feedback Reports

Because the UpdatePromise Consumer Experience Management System (CEMS) has been developed to be module*, dealerships are able to build/create a tool that fits their needs (features, number of employees, monthly RO count, etc.) without compromising how many tools they use or pay for.

Connect with a Consumer Experience Expert to receive an customized quote!

*Minimum product requirements for basic functionality (such as SMS communications or to process mobile payments) may apply.

Implementation can take up to 6-8 weeks from signed quote to in-person training, the
dealership’s collaboration is crucial to timeline and implementation process. See the full
implementation process here.

A dealership’s implementation process can take anywhere between 6-8 weeks, and the
timeline heavily depends on the dealership team’s availability, responsiveness and
collaboration to gather all the necessary information/data fr set-up and training.

  •  Step 1: Signed Agreement
  • Step 2: Kick-Off Call
    (i) Meet all of your team leaders who will be training and handling your
    implementation process from start to finish.
  • Step 3: Change Management Visit
    (ii) Receive an on-site evaluation survey and a welcome orientation for your
    dealership.
  • Step 4: Virtual Training
    (iii) Live data validation with the dealership and champion training will take
    place in anticipation of the in-person training team arriving.
  • Step 5: In-Person Implementation Training
    (iv) Your assigned training team and team lead will be on-site for a minimum
    of 5-days to train and assist your team.
  • Step 6: Client Success + Premier Support
    (v)Dealerships can expect follow-up meetings to review data and metrics on
    a weekly basis during the launch, and at a minimum of once a week for
    the first four weeks post-launch.

 

Our mission is to impact millions of consumers’ lives, one industry at a time; and our vision is to become the Amazon of the Automotive Industry.

UpdatePromise’s history begins in 2009, when Curtis Nixon, President and CEO of UpdatePromise, establishes a pilot program with Farmers Insurance to rollout UpdatePromise across the country to all contracted Collision Repair Centers… read more here.

Empowering teams to accomplish more, together