Whether you are working with a client on the service drive or completing an inspection at the tech bays, UpdatePromise has you covered.
From appointment scheduling to vehicle pickup, UpdatePromise helps dealerships keep customers informed every step of the way. Deliver digital inspections, service updates, recommendations, approvals, and payments through one connected experience.
Provide a simple online scheduling experience.
Build trust with photos, videos, and technician recommendations.
Allow customers to review and approve work from anywhere.
Reduce inbound calls by keeping customers informed automatically.
Create a faster, more convenient checkout experience.
Most dealerships piece together multiple tools to run their service department — one for scheduling, one for inspections, one for communication, one for payments. UpdatePromise consolidates everything into one fixed ops solution. Your team works in a single platform, your data lives in one place, and your entire service workflow runs without the friction of switching between systems.
Most service departments run on 4 to 6 disconnected tools. UpdatePromise replaces that fragmentation with a single connected platform — scheduling, check-in, digital MPI, communication, payments, and AI all working together. Less friction for your team, a more seamless experience for every guest.
UpdatePromise media-rich MPIs increase service approvals by building trust through video and photo recommendations. When guests see exactly what is being recommended — on their phone, in plain language — they say yes more often. That is where repair order value grows without anyone having to sell harder.
Harmony AI unifies inspection execution, communication, estimating accuracy, and service guidance into one intelligent layer. For BMW dealerships that means consistent quality across every advisor, every bay, and every visit — without manual oversight or disconnected tools.
UpdatePromise is live in 800+ dealership rooftops across North America — and the results are measurable. Dealers using the platform consistently report higher CSI scores, increased RO revenue, and stronger client retention. BMW dealers don't have to take a chance on unproven technology. The track record speaks for itself.
Let us show you how UpdatePromise can support your dealership’s service workflow.
UpdatePromise’s Consumer Experience Management System (CEMS) comes in three
main packages, however, can be modularly tailored within each package to fit the
dealership’s needs.
UpdatePromise’s hands-on approach on creating successful Fixed Ops processes and
results can result in meeting the following standards for all dealerships.
90%+ Minimum Positive Score for Post-Delivery Feedback Reports
Because the UpdatePromise Consumer Experience Management System (CEMS) has
been developed to be module*, dealerships are able to build/create a tool that fits their
needs (features, number of employees, monthly RO count, etc.) without compromising
how many tools they use or pay for.
Connect with a Consumer Experience Expert to receive an customized
quote!
*Minimum product requirements for basic functionality (such as SMS communications or
to process mobile payments) may apply.
Implementation can take up to 6-8 weeks from signed quote to in-person training, the
dealership’s collaboration is crucial to timeline and implementation process. See the full
implementation process here.
A dealership’s implementation process can take anywhere between 6-8 weeks, and the
timeline heavily depends on the dealership team’s availability, responsiveness and
collaboration to gather all the necessary information/data fr set-up and training.
Our mission is to impact millions of consumers’ lives, one industry at a time; and our
vision is to become the Amazon of the Automotive Industry.
UpdatePromise’s history begins in 2009, when Curtis Nixon, President and CEO of
UpdatePromise, establishes a pilot program with Farmers Insurance to rollout
UpdatePromise across the country to all contracted Collision Repair Centers… read more
here.
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