Get a Demo

Modern Service Technology for Kia Dealerships

Improve customer communication, streamline advisor workflows, and enhance the service experience with digital inspections, automated updates, online approvals, and mobile payment solutions.
Schedule a Demo
Technician in safety glasses uses a tablet as a holographic maintenance form with tire images appears beside him.

Deliver a Better Service Experience

Solutions designed to help dealership service departments improve transparency, efficiency, and customer satisfaction.

0 %+
Appointment Show-Rate
0 %+
Post Delivery Feedback Scores
0 %+
RO's Are Opened on a Tablet
Collage of three scenes: a woman using a smartphone, a man showing information on a tablet to a customer beside a car, and a mechanic inspecting a wheel with a tablet in a shop.

Create a Connected Customer Journey

From appointment scheduling to vehicle pickup, UpdatePromise helps dealerships keep customers informed every step of the way. Deliver digital inspections, service updates, recommendations, approvals, and payments through one connected experience.

Learn More

Core Service Department Solutions

Through our integration with InfoMedia Americas, dealerships can provide customers with accurate service pricing information and a more transparent service experience.

Calendar page with a confirmed date and a user icon with a checkmark, indicating a scheduled appointment(s).

Appointment Scheduling

Provide a simple online scheduling experience.

Car with a checklist on a clipboard and a magnifying glass, symbolizing vehicle inspection or car maintenance checks

Digital Vehicle Inspections

Build trust with photos, videos, and technician recommendations.

Car inspection checklist on a clipboard beside a smartphone showing a checkmark, implying car service progress via an app of verification.

Online Service Approvals

Allow customers to review and approve work from anywhere.

Line drawing of a smartphone showing chat bubbles and a service workflow (user icon, wrench, car) to indicate messaging and support in an app.

Automated Customer Updates

Reduce inbound calls by keeping customers informed automatically.

Smartphone with a large checkmark indicating payment success and a nearby contactless card for tap-to-pay.

Mobile Payments

Create a faster, more convenient checkout experience.

Service Price Guide Integration with InfoMedia

UpdatePromise integrates with InfoMedia Americas Service Price Guides, helping dealerships provide customers with accurate maintenance and service pricing information during the scheduling process.

This integration supports a more transparent customer experience while helping service departments deliver consistent pricing information online.

Learn More
Mechanic wearing safety glasses uses a tablet as a digital repair summary appears as a holographic overlay next to a lifted SUV in a shop.

Benefits for Kia Dealership Service Departments

Vehicle inspection checklist on a document with a magnifying glass and a checkmark, symbolizing a car report review

Increased Transparency

Provide customers with pricing and service information before they arrive.

Smiling person holding a smartphone with a five-star rating bar beneath them in blue outline art.

Improved Customer Experience

Deliver a modern, digital-first service experience.

Gear-driven automation diagram with three branching paths ending in check marks, conveying validated workflow outcomes.

Streamlined Service Operations

Reduce manual communication and repetitive advisor tasks.

Smartphone and car rental document connected by a wireless signal, representing mobile vehicle check-in.

Convenient Digital Approvals

Keep repair decisions moving even when customers aren't onsite.

See what dealerships are saying about UpdatePromise

UpdatePromise plays a key role in our ability to Operate and scale our dealerships. Our customers will always receive the same QvaleWay experience that is transparent and upfront, no matter what car brand or dealership they are with. In 2022, the Qvale Auto Group ended the year increasing revenue by 20%, operational gross profit by 28% and 81% of that new revenue tied directly into new operational net profit. There’s no guessing or surprises on how we’ve achieved these results, UpdatePromise’s robust reporting gives us the ‘Money Ball’ type-of-insight that pinpoints where the opportunities are, allowing us to address inefficiencies in real time.
Geno WalshExecutive Manager of Operations | Qvale Auto Group
Geno Walsh
Our group went through several demos just recently and chose UpdatePromise. After doing our research, we felt they have the best product available. UpdatePromise encompasses a multitude of solutions for service. Video MPI, Service Price Guides, Mobile Payments, Custom Repair Financing Options, tons of super slick technology. The best part is the customer loves it!
Matt TonoliDirector of Fixed Operations | FINN Auto Group
Matt Tonoli
One of the things I like the most since implementing UpdatePromise, is seeing our team open higher quality initial ROs, additionally I have a significant increase in overall dollars per RO. Our online appointments have since doubled, customers love the custom service packages we offer and taking video walk-arounds at the check-in has reduced the amount of damage claims from customers. Overall, we are able to carry out services going out at full labor rates, and we really see the value and benefits of our partnership with UpdatePromise.
Josh FletcherService Director | Ardmore Toyota
Josh Fletcher
Previous
Next

See UpdatePromise in Action

Watch how dealerships are improving communication, transparency, and customer convenience throughout the service journey.

Play Video about A More Sustainable Way

Frequently Asked Questions

UpdatePromise’s Consumer Experience Management System (CEMS) comes in three
main packages, however, can be modularly tailored within each package to fit the
dealership’s needs.

UpdatePromise CEMS

UpdatePromise’s hands-on approach on creating successful Fixed Ops processes and
results can result in meeting the following standards for all dealerships.

  • 85%+ Service Appointment Show Rates
  • 85%+ Vehicle Check-Ins Opened on a Tablet
  • 85%+ of all ROs have an MPI sent with Media
  • 200% Response Rate to Inbound Messages from Customers
  • 10% of all Payments are made my Online Bill Pay
  • $610M Average dealership Merchant Volume
  •  10%+ Increase in Customer Satisfaction

90%+ Minimum Positive Score for Post-Delivery Feedback Reports

Because the UpdatePromise Consumer Experience Management System (CEMS) has been developed to be module*, dealerships are able to build/create a tool that fits their needs (features, number of employees, monthly RO count, etc.) without compromising how many tools they use or pay for.

Connect with a Consumer Experience Expert to receive an customized quote!

*Minimum product requirements for basic functionality (such as SMS communications or to process mobile payments) may apply.

Implementation can take up to 6-8 weeks from signed quote to in-person training, the
dealership’s collaboration is crucial to timeline and implementation process. See the full
implementation process here.

A dealership’s implementation process can take anywhere between 6-8 weeks, and the
timeline heavily depends on the dealership team’s availability, responsiveness and
collaboration to gather all the necessary information/data fr set-up and training.

  •  Step 1: Signed Agreement
  • Step 2: Kick-Off Call
    (i) Meet all of your team leaders who will be training and handling your
    implementation process from start to finish.
  • Step 3: Change Management Visit
    (ii) Receive an on-site evaluation survey and a welcome orientation for your
    dealership.
  • Step 4: Virtual Training
    (iii) Live data validation with the dealership and champion training will take
    place in anticipation of the in-person training team arriving.
  • Step 5: In-Person Implementation Training
    (iv) Your assigned training team and team lead will be on-site for a minimum
    of 5-days to train and assist your team.
  • Step 6: Client Success + Premier Support
    (v)Dealerships can expect follow-up meetings to review data and metrics on
    a weekly basis during the launch, and at a minimum of once a week for
    the first four weeks post-launch.

 

Our mission is to impact millions of consumers’ lives, one industry at a time; and our vision is to become the Amazon of the Automotive Industry.

UpdatePromise’s history begins in 2009, when Curtis Nixon, President and CEO of UpdatePromise, establishes a pilot program with Farmers Insurance to rollout UpdatePromise across the country to all contracted Collision Repair Centers… read more here.
View All

Empowering teams to accomplish more, together

Schedule a Demo

Solutions

Company

Legal

User Portal

Google Play Image
App Store Icon

© Copyright 2026, UpdatePromise, All Rights Reserved.