Whether you are working with a guest on the service drive or completing an inspection at the tech bays, we have got you covered.
UpdatePromise Digital Service gives Mazda guests clear, visual insight into their vehicle’s condition — while providing dealers with Mazda-approved workflows, reporting, and communication tools that turn every inspection into a trust-building moment. AI video intelligence, hands-free inspection capture, and digital approvals work together to increase RO value and guest satisfaction.
Technicians capture inspection videos with noise cancellation, auto-captioning, and AI video grading — ensuring consistent quality and professionalism across every advisor and every bay.
UpdatePromise integrates with Meta Ray-Ban and Oakley Smart Glasses — technicians document inspections hands-free directly from the bay without interrupting their workflow or slowing down the service lane.
Guests review and approve recommended services digitally via text — no phone tag, no delays. When guests understand the issue clearly, they make decisions faster. That is where repair order value increases.
Automated reporting is built in and aligned with Mazda CX standards. Every inspection, every communication, and every approval is documented — giving your team full visibility and your dealership full compliance.
The UpdatePromise Scheduler is a capacity-aware scheduling engine built to fill your lane with the right appointments at the right time — and set your team up to execute before the vehicle even arrives. Guests book in seconds on mobile, advisors see every appointment in advance, and once you enroll, your scheduler is reflected directly on MazdaUSA.com and MyMazda.
Live availability prevents overbooking and eliminates unrealistic bookings. Guests see real capacity and select times that your team can actually deliver on — reducing inbound calls and reschedules.
Guests choose their service, advisor, transportation preference, and appointment time in one guided mobile flow. Fewer clicks, less confusion, higher conversion from visit to booked appointment.
Recall information is surfaced automatically during the scheduling process. Guests arrive informed, advisors are prepared, and write-ups move faster — reducing time at the lane and improving overall throughput.
Advisors and BDC see every upcoming appointment with full context before the vehicle arrives. Recommendations are tied directly to scheduled appointments, appointments flow into a consistent documented process, and nothing falls through the cracks.
By partnering with UpdatePromise, your Mazda dealership gains access to these comprehensive programs and services tailored specifically to your needs. We are dedicated to helping dealerships deliver exceptional customer experiences and optimize operational efficiency. Contact us today to explore how our Mazda Service Platform and Mazda Service Platform can revolutionize your dealership’s service offerings.
UpdatePromise’s Consumer Experience Management System (CEMS) comes in three
main packages, however, can be modularly tailored within each package to fit the
dealership’s needs.
UpdatePromise’s hands-on approach on creating successful Fixed Ops processes and
results can result in meeting the following standards for all dealerships.
90%+ Minimum Positive Score for Post-Delivery Feedback Reports
Because the UpdatePromise Consumer Experience Management System (CEMS) has
been developed to be module*, dealerships are able to build/create a tool that fits their
needs (features, number of employees, monthly RO count, etc.) without compromising
how many tools they use or pay for.
Connect with a Consumer Experience Expert to receive an customized
quote!
*Minimum product requirements for basic functionality (such as SMS communications or
to process mobile payments) may apply.
Implementation can take up to 6-8 weeks from signed quote to in-person training, the
dealership’s collaboration is crucial to timeline and implementation process. See the full
implementation process here.
A dealership’s implementation process can take anywhere between 6-8 weeks, and the
timeline heavily depends on the dealership team’s availability, responsiveness and
collaboration to gather all the necessary information/data fr set-up and training.
Our mission is to impact millions of consumers’ lives, one industry at a time; and our
vision is to become the Amazon of the Automotive Industry.
UpdatePromise’s history begins in 2009, when Curtis Nixon, President and CEO of
UpdatePromise, establishes a pilot program with Farmers Insurance to rollout
UpdatePromise across the country to all contracted Collision Repair Centers… read more
here.
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