Whether you’re working with a client on the service drive, or an inspection at the tech bays, we’ve got you covered. *Average first-quarter utilization metrics from UpdatePromise Genesis retailers.
Help customers schedule the right services at the right time while improving advisor preparation and appointment quality.
Create a seamless service drive experience with digital write-ups and vehicle walk-arounds.
Increase transparency with technician photos, videos, and digital approvals.
Capacity-aware scheduling, maintenance recommendations, recall visibility, and a modern booking experience.
Digital vehicle intake and service advisor workflows designed to improve efficiency.
Photos, videos, inspections, recommendations, and approvals connected to every repair order.
Texting, updates, approvals, payments, and customer interactions from one platform.
UpdatePromise Digital Service gives customers clear visual insight into their vehicle’s condition through technician videos, photos, digital inspections, and connected communications.
Features include:
Help customers understand repair recommendations through photos and technician videos.
Reduce phone tag and accelerate customer decision-making.
Scheduling, check-in, inspections, approvals, payments, and reporting working together.
Reduce friction between advisors, technicians, and customers.
Watch how Genesis retailers are using UpdatePromise to modernize scheduling, inspections, technician video, customer approvals, and service lane communication.
UpdatePromise’s Consumer Experience Management System (CEMS) comes in three
main packages, however, can be modularly tailored within each package to fit the
dealership’s needs.
UpdatePromise’s hands-on approach on creating successful Fixed Ops processes and
results can result in meeting the following standards for all dealerships.
90%+ Minimum Positive Score for Post-Delivery Feedback Reports
Implementation can take up to 6-8 weeks from signed quote to in-person training, the
dealership’s collaboration is crucial to timeline and implementation process. See the full
implementation process here.
A dealership’s implementation process can take anywhere between 6-8 weeks, and the
timeline heavily depends on the dealership team’s availability, responsiveness and
collaboration to gather all the necessary information/data fr set-up and training.
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