How One Dealership Group Boosted Confidence, Cut Costs, and Earned More Trust
In today’s fixed ops landscape, trust isn’t just a customer-facing issue—it’s an internal one, too. When your team doesn’t fully believe in the process, it shows: skipped MPI videos, discounted services, and a growing gap between effort and results. But what happens when your team is empowered with the right tools, better visibility, and a […]
Surcharging Might Seem Like a Solution—But It Could Be Costing You More Than You Think
Why Dealerships Should Rethink Passing Credit Card Fees to Customers It’s tempting: a payment provider promises “no-cost” credit card processing, and it sounds like a no-brainer. But there’s a catch—it’s not free. It’s a surcharge program, and it comes with real risks to your dealership’s bottom line, customer satisfaction, and even your CSI scores. At […]
