A Nationwide Change That Puts Repairers in the Driver’s Seat
State Farm has expanded its estimating platform options for all Select Service repair facilities across the U.S. This nationwide rollout follows a successful 2024 pilot in Ohio, and it means repairers now have the option to use Mitchell Cloud Estimating in addition to CCC One.
This move represents a shift toward greater flexibility in the collision industry—and a signal that insurers are listening to the needs of repairers who want more control over their workflows.
📌 Original news source: CollisionWeek Article →
What Changed?
Select Service shops are no longer limited to CCC One. They can now choose to operate using either CCC or Mitchell’s cloud-based estimating platform to process claims and write damage estimates.
That freedom of choice may sound simple, but it has real implications for repairers and the industry at large.
Why It Matters to Repairers
This update isn’t just about technology—it’s about efficiency, alignment, and empowerment. Here’s why:
- Freedom to choose the platform that fits your shop.
Whether your team already uses Mitchell or CCC, you now have the flexibility to stick with what works—or explore what might work better. - Fewer workarounds, better workflows.
The right estimating system can reduce reworks, increase estimate accuracy, and speed up approvals. - Lower learning curves.
Teams no longer have to adapt to platforms that aren’t aligned with their existing DRP ecosystem. - Insurers supporting repairers.
This move shows that major carriers like State Farm are willing to make changes that help their repair partners succeed.
What to Consider When Choosing a Platform
If you’re a Select Service shop weighing your options, here are a few questions to guide your decision:
🧩 Integration: Does the platform connect easily with your current tools—parts sourcing, repair planning, photo capture?
💬 Usability: Is your staff already trained in one of the platforms? What’s the expected learning curve?
⚙️ Performance: How do your KPIs compare when using one platform versus the other? Are supplements, DRP compliance, or cycle times affected?
Want to Learn More About Mitchell’s Estimating Tools?
Mitchell’s platform is gaining traction for its cloud-based capabilities and real-time data access. To better understand what it offers and how it could support your shop, explore their official overview:
📖 Read More Here → Mitchell Auto Physical Damage Reporting Overview
What This Signals for the Industry
We see this as part of a larger trend: the industry is moving away from rigid systems and toward enabling shop-level decisions. As technology evolves, more carriers may follow suit—giving shops the autonomy to operate on platforms that match their scale, staffing, and strategy.
It’s also a reminder that your platform isn’t just a box to check—it’s a performance tool. The system you use affects every step of the repair process, from intake to payment.
Our Take
At UpdatePromise, we believe tools should support your people and processes—not slow them down. Whether it’s estimating, scheduling, or customer communications, we’re focused on building workflows that let your shop thrive, not just survive.
Have questions about how UpdatePromise connects with your current systems or how our workflow technology complements Mitchell or CCC? Let’s talk.
📩 Contact us: [email protected]
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