UpdatePromise Announces Strategic Payments Partnership with PayPal and Venmo to Expand Flexible Payments and Buy Now, Pay Later in the Automotive Service Lane
CHINO, Calif. — UpdatePromise today announced a strategic payments partnership and deep platform integration with PayPal and its peer-to-peer mobile payment app Venmo, expanding flexible digital payment and Buy Now, Pay Later options across automotive Fixed Operations. The integration embeds PayPal, Venmo, and PayPal’s Pay Later installment options directly into UpdatePromise’s end-to-end service workflows, allowing […]
DealerOps and UpdatePromise Partner to Align Data Clarity with Real-Time Service Communication
As dealerships face growing pressure to operate more efficiently while delivering clearer, more transparent customer experiences, DealerOps and UpdatePromise are partnering to bring together executive-level data clarity and real-time service communication — helping dealers move faster with confidence where it matters most. CHINO, Calif. — By aligning trusted performance insights with real-time service-lane communication, DealerOps […]
UpdatePromise Unveils Harmony AI as a Unified Fixed Ops Intelligence System
Harmony AI brings together wearable workflows, inspection quality intelligence, automated estimating, and AI-driven service leadership into a single, unified system designed to modernize how Fixed Ops teams operate, communicate, and lead. CHINO, Calif. — UpdatePromise today unveiled Harmony AI, a unified Fixed Operations intelligence system designed to connect emerging technologies, inspection execution, estimating accuracy, and […]
UpdatePromise and UVeye Accelerate Service Decisions with Automated Vehicle Intelligence
CHINO, Calif. — UpdatePromise, a leader in dealership customer-experience and fixed-operations technology, today announced an integration with UVeye, the global leader in automated vehicle inspection systems, bringing AI-powered inspection intelligence directly into dealership service workflows. The integration enables vehicles to be scanned automatically during service check-in, with inspection findings instantly synchronized into UpdatePromise’s platform. Visual […]
UpdatePromise and Hunter Engineering Bring Autonomous Inspection Intelligence into the Service Lane
UpdatePromise and Hunter Engineering are working together to bring autonomous inspection intelligence directly into the service lane — helping dealerships surface opportunities faster, improve accuracy, and drive more transparent service experiences. CHINO, Calif. — UpdatePromise Harmony AI, a leading provider of fixed-operations customer experience and workflow technology, announced an integration partnership with Hunter Engineering, the […]
UpdatePromise and Dealer Tire Partner to Improve Tire Sales Experience for Dealerships
CHINO, Calif. — UpdatePromise, the leader in consumer experience and fixed operations technology, today announced an integration with Dealer Tire, the industry’s leading provider of OEM tire programs and data solutions. Together, they are strengthening the tire selling process inside the service lane — creating a more connected experience for advisors and customers alike. For […]
UpdatePromise Redefines Transparency and Trust in Fixed Operations Through Emerging AI and Wearable Technologies
CHINO, Calif. — UpdatePromise, a leader in dealership customer-experience and fixed-operations technology, announced a new innovation initiative focused on advancing intelligent multimedia communication technologies — including AI and wearable innovations — to enhance transparency, speed, and efficiency across dealership service operations. This initiative builds on UpdatePromise’s mission to modernize how dealerships capture, share, and communicate […]
State Farm Just Gave Body Shops More Choices, Here’s What It Means
A Nationwide Change That Puts Repairers in the Driver’s Seat State Farm has expanded its estimating platform options for all Select Service repair facilities across the U.S. This nationwide rollout follows a successful 2024 pilot in Ohio, and it means repairers now have the option to use Mitchell Cloud Estimating in addition to CCC One. […]
The Real Reason Customers Don’t Come Back—And How to Change That
What top complaints tell us about building (and losing) trust in Fixed Ops It’s one of the most common questions dealerships ask: “We provided the service, so why didn’t the customer return?” The truth? It’s usually not about price. Or even quality of repair.It’s about trust. And trust is built—or broken—by the experience surrounding the […]
From Arrival to Approval: What Real Service Flow Should Look Like
Your customers don’t experience systems. They experience moments — and how those moments are all connected in the service journey. 1. The Problem: Silos in Fixed Ops Many dealerships have done the right thing: But when those tools don’t all connect — and your team isn’t aligned on how each tool is used together — […]
