Mitchell International Partners With UpdatePromisePay
CHINO, California – January 15, 2020 – Mitchell International recently announced that it has partnered with UpdatePromisePay powered by UpdatePromise to be their Merchant Services Provider for Mitchell Cloud Glass. The integrated payment solution is set to launch early in the first quarter of 2020. “We chose UpdatePromise because our two companies are aligned when it comes […]
Can Dealerships Learn Something From YouTube?
When YouTube began looking around in Silicon Valley for venture capital back in 2004, they ran into a lot of rejection. At that time, people thought that renting movies through the mail would be inconvenient. But with video streaming technology in its infancy, it was the only way to go. Thankfully, YouTube kept plugging away […]
We’re Part Of The Paperless Evolution With Our Video- And Photo-Enabled MPI
The stats provided by Ecology Global Network are overwhelming. Every year, Americans will use more than 90 million tons of paper and paperboard, which is an average of 700 lbs. of paper products per person annually. Every year in the U.S. more than 2 billion books, 350 million magazines, and 24 billion newspapers are published. At UpdatePromise, we’ve created technology that is 100% paperless with our Video- and Photo-Enabled MPI. It enables […]
Customer Engagement: Companies That Truly Excel Do It Well
It used to be called “customer engagement”, but they might as well call it customer entanglement. The reason? Companies in 2017 are more involved in their customers’ lives than ever. Instead of simply interacting with them before and after the sale, studies in marketing recommend staying engaged indefinitely to keep customers in the loop. Through loyalty programs, […]
Five Reasons Why Customer Loyalty Programs Work
Some service departments have embarked on customer loyalty programs in the past that didn’t work and left a bad taste in everyone’s mouths, including customers. So if you mention the idea of doing a loyalty program again to those service managers, they will likely tell you to hit the road. Like jilted suitors, they had […]
Can A Service Manager Lead Effectively By Being Nice?
An old baseball manager named Leo Durocher once said that “Nice guys finish last,” and in many ways, it is true. People who are naturally pleasant usually don’t like confrontations with people, because they just want to be nice. But, when you run a service department at a busy dealership while balancing 50 repairs jobs and supervising a […]
Can Minor Phone Mistakes Cost You Customers?
I called a service department to make an appointment one day and was left on hold for at least 10 minutes. I was listening to their on-hold music until I finally hung up. When I called them back, they tried to put me back on hold again, but I explained that I had already waited 10 […]
Show Customers You Care In Four Simple Ways
As we know, customer acquisition can be both expensive and time-consuming in any industry. And that’s why shop owners should always do whatever they can to retain every customer through their doors for the long-term. However, statistics prove that a disgruntled customer will tell more people that they’re unhappy with you as opposed to a satisfied […]
Dealership Service Departments Are More Customer-Centric
To compete against independent repair facilities, service departments at car dealerships all over North America are stepping up in areas of customer service, convenience, follow-through and almost every aspect of their operations. With so many options available for car owners today, dealership service departments are looking for innovative methods to attract new and existing clients for […]
Five Top Ways To Market Your Service Department
Effectively marketing and advertising your service department is part of building your volume in this highly competitive market. Without strategic planning and the proper execution of a marketing plan, you could lose your customer base to the competition. So, how do you differentiate your business from the other service department right down the road? 1) […]
