April 18, 2023 | CHINO, CA - UpdatePromise, the leading provider of automotive service solutions, announced today the official launch of their participation in the SmartPath/MONOGRAM Service Programs in partnership with Toyota and Lexus. The program is designed to streamline service processes, improve customer satisfaction, and increase revenue for Toyota dealerships.
During the program's pilot phases, UpdatePromise was one of the few companies that passed with flying colors, receiving positive feedback from Toyota, Lexus and their dealerships. The system's seamless integration with both manufacturers’ existing service processes and easy-to-use interface made a significant impact on the efficiency and quality of service at the dealership.
“Toyota and Lexus are extremely excited to officially launch SmartPath/MONOGRAM Service across our national Toyota and Lexus dealer network. Due to the tremendous amount of collaboration and extensive time and effort committed to confirming the SP/M Service technologies, we are confident SP/M Service will exceed our expectations and enhance our guests overall service experience.
SmartPath/MONOGRAM Service is a game changer for our dealerships and their Service department operations now and into the future!”Sean French, SmartPath/MONOGRAM Service Retail Performance Consultant | Toyota & Lexus
Toyota dealerships can now leverage the power of the SmartPath Service program and the MONOGRAM Service program for Lexus dealers to enhance their customers' service experience. The comprehensive management system is intelligent, seamless and transparent. Together, the program and integration with UpdatePromise’s solution allow dealers to provide real-time data such as Toyota Care warranties or Lexus Luxury Care and receive telematic data for compatible vehicle models. Pilot dealers have also appreciated having the ability to send automated updates, personalized service recommendations, simplified and transparent appointment scheduling, and many more exclusive data integrations throughout the pilot phases.
"SmartPath service has dramatically increased our dollars per RO at our store. We have now built a transparent check-in process and really built trust with our guests. Our technicians that originally rejected the change have now completely embraced the program and are making more money than ever before through Video Inspections."Ryan Zamudio, Service Director | Stapp Interstate Toyota
"We're dedicated to helping dealerships meet and exceed their goals, and we know that the exclusive integrations with SmartPath Service are key for Toyota dealerships," said Curtis Nixon, President and CEO of UpdatePromise. "We're thrilled to announce the general availability of SmartPath Service in partnership with Toyota. We're confident that our service solution will help Toyota dealerships achieve their service goals and provide an exceptional customer experience."Curtis Nixon, President and CEO | UpdatePromise
UpdatePromise's dedication to providing innovative and effective automotive service solutions ensures Toyota dealerships can deliver the highest level of customer service. The launch of SmartPath Service marks a significant milestone for UpdatePromise, as it demonstrates the company's ability to provide industry-leading solutions for the automotive service industry.
Dealerships can learn more at the SmartPath and MONOGRAM Service Program Overview Sessions.
Reserve a seat at the SmartPath Service Program Overview Session
Reserve a sear at the MONOGRAM Service Program Overview Session
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Toyota SmartPath Service
Please reach out to your regional TMNA Representative to learn more.